Preserving capacity, General Tom Lawson, Chief of the Defence Staff, Keys to Canadian SAR
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government TransformaTion is the most adaptable to change." It is by adapting to change that a person, business, community or government can survive. This is a law that once complied with can increase our chances of survivabil- ity. It is how well a business adapts to digi- tal transformation that will ensure its future competitiveness, and eventually its survival. This digital change is not a one-time change though. It is a transformation that must be ongoing. As innovation continues to grow and evolve, so must digital trans- formation. It is about transitioning with the new technology, accepting updates, learning to embrace new ways of doing things to better serve the overall goals of an organization. The next industrial revolution Digital transformation is being talked about as the next, or the 4th, Indus- trial Revolution. It is the means that will change business models, products, services and experiences that will not only impact organizations and governments but soci- ety as a whole. While digital transformation is mainly about operational efficiency today, the revolution that is germinating will have greater effects in the future. However, to reap these benefits, the journey of digital transformation must begin now. The time for research and examining whether digi- tal transformation is needed is now in the past. Digital transformation is vitally need- ed for the survival of society. Transforming service delivery Many governments around the world see the value of this digital change. Some are at various stages of investing and imple- menting business processes for a digital world. This includes providing the means for public servants to capture data at the point of origin while communicating and collaborating virtually. Some governments in different coun- tries, regions and cities are well into their journey of transformation. These exam- ples, as we will see later, reveal that digital government is now a realistic and achiev- able goal. It is no longer a buzz word but an essential means to improve service de- livery to its citizens. "The pace of change is unlike anything we've seen before," said Jason Hermitage, Vice President, Public Sector for Micro- soft Canada. This is revolutionary for governments around the world, including our govern- www.vanguardcanada.com DECEMBER 2017/JANUARY 2018 33